Lift questions, answered.

Modernisation replaces the parts of a lift that wear out or go out of date, and keeps the parts that still work. Typical work: a new controller, a new drive, a new door operator, new buttons and displays, and new cabin lighting. The shaft, the guide rails and often the machine stay. The lift then runs like new for around another 15 years.

Look at it once the lift is 10 years old or more. The decision rests on how the lift is used and how it has been maintained, not on age alone. Frequent breakdowns, long waits, a jerky ride, doors that slam or keep reopening, and parts that are hard to find are the usual signs.

Modernisation costs a fraction of a new lift, usually needs no building work, and takes one lift out of service at a time. Replacement means a new lift and months of construction with all lifts affected. For most buildings, modernisation is the sensible first step. We tell you plainly if it is not.

Yes. We split the work into packages: fixtures (buttons, displays, lighting), controller, and drive. The packages follow your building's budget and can run over more than one financial year.

No. We take one lift out of service at a time. The other lifts keep running.

Yes. KONE, Mitsubishi, Toshiba, Hitachi, Schindler, Fujitec, LG and others. We are independent, so we choose the controller and parts that suit your lift, not one maker's catalogue.

After the work we test the lift and arrange the JKKP (DOSH) inspection. The lift is certified before it goes back into service. You keep the service report and the JKKP inspection report.

Yes, as an optional paid upgrade on a modernisation. It is not part of the standard package.

It depends on the scope. A fixtures package is quick. A full controller and drive change takes longer. We give you a schedule in the written quote and keep to one lift at a time.

Every month. The OSH (Plant Requiring Certificate of Fitness) Regulations 2024 require a written maintenance contract of at least one year with a competent person, a service visit every month and a full examination every three months.

The Certificate of Fitness (formerly PMA) is the certificate from JKKP, the Department of Occupational Safety and Health (DOSH), that says a lift is safe to use. A JKKP officer inspects the lift. The certificate is valid for 15 months from that inspection. Without a valid certificate the lift must not be used.

There is no grace period. The lift must stop until it is re-inspected and certified. Owners and committee members can be fined. We track your dates and book the inspection early so this does not happen.

The machine and brake, the ropes, the doors and door safety edges, levelling at each floor, the emergency light, alarm and intercom, the pit, lubrication and cleaning, and a check of the controller for logged faults. You get a service report after every visit.

A deeper check of the safety parts: the safety gear, governor, buffers, brake, door locks and travelling cable. The 2024 regulations require it on top of the monthly visits.

Yes. We do a free site visit, look at your lifts and your records, and give you a written quote. When you switch, your Certificate of Fitness dates and service history carry over. Nothing lapses.

Any brand. KONE, Mitsubishi, Toshiba, Hitachi, Schindler, Fujitec, LG and more. Most of the 500+ lifts we look after were installed by someone else.

We support parts for any brand, with OEM and approved alternative options. The quote says which is which.

Yes. Breakdown response, day or night, is part of our maintenance contract. Replacement parts are quoted before we fit them, unless your contract covers them.

The building owner. In a strata building that is the Joint Management Body or Management Corporation, and its committee members personally. A maintenance contract with a competent person is how you meet that duty.

Yes. We repair lifts of any brand, whoever installed or serviced them before. Every repair comes with a maintenance contract from then on, so the fault does not come back and the lift stays certified.

A one-off repair fixes one fault. The lift is still due for monthly service by law, and the next fault is usually not far off. The contract keeps the lift safe and gives you one team responsible for it.

Day or night. WhatsApp us the building, the area and what the lift is doing. We reply with the arrival time. Our technicians work across Kuala Lumpur and Selangor.

Tell them to stay inside, keep away from the doors and press the alarm or intercom. Never force the doors or try to climb out. WhatsApp us straight away with the building and the lift number. Our technician releases them safely.

Doors that do not close or keep reopening, the lift stopping between floors, a dead display, poor levelling at the floor, a noisy or jerky ride, and controller trips after a power cut. Water in the pit after heavy rain is common in Malaysia too.

Yes. We support parts for any brand, with OEM and approved alternative options. The quote says which is which.

If a lift is 10 years old or more and breaks down often, repairs become a false economy. We tell you plainly when modernisation would cost less over the next few years.

410 kg carries about 5 people, 630 kg about 8, 1000 kg about 13 and 1600 kg about 21. We size the lift to your floors, traffic and building type.

Both are available. A machine-room-less lift puts the machine at the top of the shaft and saves a room on the roof. A machine room is easier to maintain and suits taller buildings. We recommend one based on your building.

Our own passenger lift line, specified for Malaysian buildings and installed and certified by LNE. Capacities 410 to 1600 kg, speeds 1.0 to 3.0 m/s. We also maintain and modernise lifts of every other brand.

Yes. If the old lift is beyond economic repair we remove it and install new. If it is sound, we usually recommend modernisation first, because it costs far less.

We do. After installation we test the lift, arrange the JKKP (DOSH) inspection and hand over the Certificate of Fitness with the lift.

Yes. The team that installs your lift maintains it: monthly visits, three-monthly examinations and the Certificate of Fitness renewals.

Manufacture, delivery and installation each take time. We give you a programme in the quote once the shaft is measured or the drawings are checked.

From 1000 to 5000 kg. Tell us the heaviest load, its size, and how it is moved: trolley, pallet truck or forklift. We specify the platform, floor and doors for it.

Only if the lift is built for it. A forklift and its load put a heavy point load on the floor and the sill. Tell us at the site visit and we design for it.

A goods lift is designed and certified for goods, with an attendant where the design allows it. If staff need to ride with the load, tell us and we specify the right class of lift.

A shaft, a pit and headroom above the top floor. The sizes depend on the capacity and the door width. We measure at the free site visit and give you the structural requirements.

Yes. Goods lifts are inspected by JKKP (DOSH) and need a valid Certificate of Fitness, the same as passenger lifts. We install, test, arrange the inspection and then maintain the lift.

Yes, any brand. Goods lifts in factories work hard and wear out doors, floors and controllers. We repair, modernise and maintain them.

Not always. One of our home lifts needs no pit. It sits on the floor and travels through a small opening in the ceiling, with a safety gate at the top landing. The other runs in its own shaft and needs a pit of only 80 mm.

Two to five storeys. Most homes we fit have two or three.

From about 0.8 m² of floor. About the size of a small wardrobe.

About 2.3 m of overhead on the top floor for our smallest option. We check this at the site visit.

A few days. Most homes need no major building work.

Yes. Most of the 120+ home lifts we have installed went into finished homes. The lift needs an opening in the floor above and a power point nearby.

No. It runs from a normal household supply, and it only draws power while it moves.

Our home lifts have battery back-up. The lift takes you to a floor and opens the door.

Yes. The door locks while the lift moves, the lift stops level with the floor, and there is an alarm inside. A home lift is far safer than stairs for someone who is unsteady.

We do. LNE services it and keeps it safe, the same as our building lifts.

It depends on the number of floors, the option you choose and the finish. The site visit is free and the written quote is fixed.

No. LNE is an independent lift contractor. We install, modernise, service and repair lifts. Our new passenger lifts are built for us by a manufacturing partner. Everything else we do on lifts of any brand.

We are not owned by a lift brand. We service any brand, choose OEM or approved alternative parts, and recommend what suits your building, not one maker's catalogue.

Petaling Jaya, Selangor. We cover Kuala Lumpur and Selangor: Petaling Jaya, Shah Alam, Subang Jaya, Klang and around.

Yes. LNE Elevator Sdn. Bhd. is registered with JKKP (DOSH), CIDB and MOF. Our engineers are CP1-certified competent persons.

Since 2006. Our leadership has 40+ years in lifts. So far: 200+ lifts modernised, 500+ serviced, 60+ passenger lifts and 120+ home lifts installed.

Our service area is Kuala Lumpur and Selangor. That keeps our technicians close to your building. For a project elsewhere, ask us.

Yes. An engineer visits, looks at your lifts and your records, and we send a written quote. No charge and no obligation.

By WhatsApp. Send the form, or message us directly. We confirm your visit on WhatsApp.

The building name and area, the number of lifts, the brand and age if you know them, and what you need: modernising, maintenance, a repair or a new lift. Photos of the lift and the machine room help.

We can give a rough indication on WhatsApp. A firm quote needs a site visit, because two lifts of the same brand and age can be in very different condition.

Yes, at enquire@lneelevator.com.my. WhatsApp is faster.